Retail Therapy: Making Strategic Relationships Work
Rob Jones, Dan Murphy
Designing a successful retail business depends on relationships with four groups of people: customers, shareholders, employees, and suppliers. This book takes you inside those strategic relationships and shows you how to redesign your business to get them right. Highlights include a new theory of brands which shows how customer loyalty and service can be transformed. Insights into supply chain structure reveal a path to a new level of excellence. Job satisfaction is also given a complete overhaul for the new century. In each case the solution seems paradoxical - by finding a way to let the human element back into strategy we can actually increase its objectivity and extend its reach.
年:
2003
出版社:
Palgrave Macmillan
言語:
english
ページ:
209
ISBN 10:
1403901716
ISBN 13:
9781403901712
ファイル:
PDF, 960 KB
IPFS:
,
english, 2003
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